Message us in the app
Open Sebairo and tap Message Sebairo. You will find it in Settings, in Help & Support, and at the top of the list when you start a new chat. It opens a conversation with the official Sebairo account in your Chats tab, and the reply arrives there like any other message.
This is the fastest route because your account is already identified: there is no address to verify and no ticket number to quote.
The Sebairo account carries a verified mark and cannot be called. An account that claims to be Sebairo support without that mark is not Sebairo. Sebairo never asks for your password or a login code.
Choose the right channel
Sending your question to the right place gets you a faster answer.
- A question about using the app
- Start with the Help Centre. It answers most questions immediately, in both languages.
- A payment that is in flight
- The payment help page covers a payment that has not arrived and the reference to have ready.
- Something unsafe or against the rules
- Report it inside the app, from the content itself. The report reaches the moderation queue with its context attached.
- A bug
- The bug report page in the Help Centre asks for the details a developer needs to fix it.
- Press, partnerships, legal
- Write to support@sebairo.com and name the topic in the subject line so the message reaches the right person.
- A law enforcement request
- A dedicated page describes the process, what can be disclosed and what is required. Please use it instead of ordinary support.
What to include
- The account
- The email address or phone number you sign in with. Never send your password.
- What happened
- What you did, what you expected, what appeared instead, and roughly when. A screenshot covers all four.
- The reference, for anything about money
- Every payment and top-up has one. Quote it and support can find the exact transaction.
- Your language
- Write in English or Arabic. Replies come in the language you wrote in.
ask for your password, a verification code or a card number, in an email, a chat or a call. Anyone who does is impersonating Sebairo. Report them.
Replies
Reports involving safety, fraud in progress or money already lost are reviewed first.
If you have not heard back, reply on the same thread instead of starting a new one. Your history stays in one place.
Frequently asked questions
Short answers to common questions. The Help Centre covers each topic in more depth.
Is there a phone number?
No. Support is by email and through the Help Centre, so every request has a written record.
Can support recover my password?
No. Passwords are stored as a hash, so nobody can read yours. Support can help you reset it.
I want my data deleted.
You can delete the account yourself in Settings, which removes the account and its data. If you want it done for you, or you have lost access, write to support from the address on the account.
Do you answer in Arabic?
Yes. Write in Arabic and you will receive a reply in Arabic.