Contact Sebairo

Pick the right door

Replies are written by people, not bots. Sending your question to the right place is the single biggest thing you can do to get a fast answer.

A question about using the app

The Help Centre first — it answers most things immediately and in both languages, and it is faster than waiting for a reply.

A payment that is in flight

The checkout help page walks through a payment that did not land, and tells you which reference to have ready.

Something unsafe or against the rules

Report it inside the app, from the content itself. That routes it into the moderation queue with the context attached — an email cannot do that.

A bug

The bug report page in the Help Centre asks for exactly what a developer needs, which is usually the difference between fixed this week and fixed eventually.

Press, partnerships, legal

Write to support@sebairo.com and say which one in the subject line so it reaches the right person first time.

A law enforcement request

There is a dedicated page for the process, what we can disclose and what we require. Please use it rather than ordinary support.

What to include so we can help

The account

The email address or phone number you sign in with. Never send your password — we do not need it and will not ask.

What happened

What you did, what you expected, what appeared instead, and roughly when. A screenshot answers all four at once.

The reference, for anything about money

Every payment, top-up and withdrawal carries one. Quote it and support can find the exact transaction at once.

Your language

Write in English or Arabic — whichever is comfortable. We answer in the language you wrote in.

How fast you will hear back

Reports involving safety, fraud in progress or money already gone are looked at first.

If you have written and heard nothing, write again on the same thread rather than starting a new one — it keeps your history in one place and moves you up, not back.

Questions people actually ask

Short answers. If yours is not here, the Help Centre answers in more depth.

• Is there a phone number?

  No. Support is by email and through the Help Centre, so every request has a written record — which is also what protects you if money is involved.

• Can support recover my password?

  No — passwords are stored as a hash, so nobody can read yours. We can help you reset it.

• I want my data deleted.

  You can delete the account yourself in Settings, which removes the account and its data. If you want it done for you, or you have lost access, write to support from the address on the account.

• Do you answer in Arabic?

  Yes. Write in Arabic and you will get Arabic back.