Four safety tools
These four tools are available throughout the app.
- Report
- Long-press or open the menu on any post, message, comment, listing, stream or profile. Choose a reason (spam, harassment, hate, violence, nudity, scam, false information or something else) and add anything a reviewer should know.
- Block
- A block applies in both directions. You can review and undo your blocked list in Settings.
- Choose your audience
- Set a post to contacts or followers instead of public. Most unwanted attention starts with something that did not need to be public.
- Leave the map off
- Location sharing on the Memories map is off until you turn it on.
Common scams
Most scams follow a few familiar patterns.
- The advance payment
- A seller asks for money up front (a bank transfer, a gift card or a link to another site) before you have the item. Marketplace deals are settled between buyer and seller, so an advance payment cannot be recovered through Sebairo. Pay when you collect the item, in person.
- The overpayment refund
- A buyer “accidentally” sends too much and asks you to return the difference. The original payment is later reversed and you lose the difference.
- The support impostor
- An account claiming to be Sebairo asks for a code, a password or a payment to “unlock” something. Sebairo support never asks for these. The Security page lists what Sebairo never asks for.
- The job that pays you to start
- A job offer that requires a fee, a deposit for equipment or your bank details before any work exists is not a job.
- The romance that needs money
- Warmth arrives fast, the video call never happens, and then there is an emergency that only you can solve.
Be cautious whenever a conversation asks you to send money before you have received what you are paying for.
Strangers and what they can see
On Sebairo people find each other: sellers, employers, viewers of your stream. Decide what a person who does not know you can reach.
- Public stays public
- A public post can be screenshotted as soon as it is published. Deleting it removes it from Sebairo, not from copies other people have saved.
- Meet in public the first time
- For a Marketplace handover, choose a busy place in daylight, tell someone where you are going, and take a second person if the item is valuable.
- Verify identity outside the app
- A profile photo and a name do not prove identity. A short video call before money changes hands helps.
Requests for payment
The SBX Wallet holds credits for Sebairo's own services and does not move money between people. A request from another user to pay them is a request to pay outside Sebairo, where there is no order record and support cannot issue a refund. Treat it as a question to check, not an instruction.
- No account can charge another
- No account can charge, bill or withdraw from another. A message saying otherwise is only a message.
- Urgency is a warning sign
- Legitimate sellers, employers and support can wait while you check.
- Payments outside Sebairo
- Money you send outside Sebairo, by bank transfer, cash or a link to another site, leaves no record here and support cannot recover it. Meet in person for anything you cannot afford to lose.
What happens after you report
Your report goes to a moderation queue that staff review in a separate console. The person you reported is not told who reported them.
Reviewers can remove content and suspend accounts, and each action is recorded with a reason. Serious reports, such as threats, sexual content involving minors and fraud in progress, are reviewed first.
Reporting and blocking are independent. Block first to stop contact today; the report is still reviewed.
If something has already gone wrong
- Stop replying
Do not negotiate, send a second payment to “release” the first, or make threats.
- Screenshot everything
Capture the profile, conversation, amounts, times and any link you were sent. Evidence collected now is worth more than a description later.
- Report, then block
Report first so the reviewer can still see the conversation in context, then block.
- Secure the account
If you shared a code or a password, change your password immediately and check your wallet activity.
- Contact your bank and the police
If money left a bank account, your bank and your local police can act in ways a platform cannot. Contact them the same day.
Age and younger users
Sebairo is not intended for young children. Sexual content involving minors is removed and reported to the authorities. If you believe an account belongs to a child, report it and say so in the details box, which changes how the report is handled.
Frequently asked questions
Short answers to common questions. The Help Centre covers each topic in more depth.
Does the person know I reported them?
No. Reports are visible only to you and the reviewers.
What is the difference between blocking and reporting?
Blocking stops contact with you immediately. Reporting asks a reviewer to look at the content or account. Do both when someone is bothering you and breaking the rules.
Someone is impersonating me.
Report the profile, choose the closest reason and describe the impersonation in the details box. Include a link to your own profile so the reviewer can compare the two.
I already paid a scammer. Can Sebairo reverse it?
No. Money does not pass through Sebairo between people, so there is nothing to reverse here. Your bank or card issuer can act, and the police if it was a bank transfer or a gift card. Speed matters. Report the account here as well so it can be stopped.
Can I hide my location?
Map presence is off by default, and your location is not shared with anyone until you turn it on.