S
Features
Payment for Marketplace deals goes from buyer to seller, so refunds are agreed between the two of you. Your conversation keeps a record of what was agreed, and reports are reviewed by moderators.
Ask the seller for a refund in your conversation. If you paid by bank transfer or card, your bank or card issuer can also help, and the police if you suspect fraud.
What was offered and agreed is in the conversation, with a copy of the listing as it was at the time.
A reviewer can remove a listing or suspend an account. Every action is recorded with a reason.
Message the seller in your existing conversation. Most problems are a mix-up over time or place and can be sorted out there.
Keep the discussion in Sebairo so the record stays with the conversation.
A short, specific message is easier to answer than a long one.
A report goes to the moderation team, who review it in a separate console. The person you report is not told who reported them.
Reports of fraud in progress are reviewed ahead of others.
Blocking takes effect immediately. A blocked account cannot message you or contact you again.
Leave one to five stars and a note on the product, where other buyers can read it.
Act quickly. Your bank and the police can act on a bank transfer or a gift card, and the sooner they hear, the more they can do. Report the account in Sebairo as well.
Your bank can advise on reversing a transfer, and the time allowed is limited.
Do not delete the conversation. You may be asked for it.
Marketplace payments go directly between buyer and seller, so refunds are agreed with the seller. Sebairo does not process Marketplace payments and takes no share of them.
A moderator reviews it. They can remove the listing or suspend the account, and each action is recorded with a reason. The outcome for another person's account is private, so it is not shared with you.
Ratings are given to products. Each rating shows your name, and you can remove it at any time.
Meet the seller in person, check the item before you pay, and pay when you collect it. Keep the conversation in Sebairo so there is a record of what was agreed.