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For Business
Customer conversations get their own inbox with assignment, status, priority, labels and internal notes. The customer sees an ordinary private chat.
Customer conversations live in the business inbox, not in your own chat list.
Assign a conversation to a person and set its status and priority, so it has a clear owner.
Internal notes, labels, pinning and muting are visible to staff only. The customer sees a normal Sebairo chat.
A customer messages the business from its page or a product, and the conversation opens in the business inbox.
Assign it, set a priority and add labels.
The owner replies in a normal chat with everything Sebairo chats support: media, voice notes and replies.
Change the status and the conversation leaves the open list. The history stays.
One chat with a business, like any other chat. No ticket numbers and no portal login.
A shared queue, so each conversation is answered once.
The conversation sits beside the client record and their orders, so context is one tap away.
No. Assignment, labels, priority and internal notes are visible only to the workspace's own people.
You reply as the business. Your own account is behind it, but the conversation belongs to the workspace and stays there if you hand it over.
Yes. It keeps customers out of your personal chat list and keeps each conversation next to the client record it belongs to.