The business inbox

• Work is not personal

  Customer threads live in the business inbox, not in your own chat list. Closing the laptop on Friday does not mean losing a customer in a pile of family messages.

• Somebody owns it

  Assign a conversation to a person, set its status and priority, and it stops being everyone's problem and therefore nobody's.

• Notes the customer cannot see

  Internal notes, labels, pinning and muting are staff-side only. The customer's view is a normal Sebairo chat.

How a conversation is handled

• It arrives

  A customer messages the business from its page or a product, and the thread opens in the business inbox.

• It is triaged

  Assign it, set priority, add labels — the same three moves a support desk makes on every ticket it has ever seen.

• It is answered

  By whoever owns it, in a normal chat with everything Sebairo chats can do — media, voice notes, replies.

• It is closed

  Status moves on and the thread leaves the open pile without the history going anywhere.

Why it is separate

• For the customer

  One chat with a business, exactly like a chat with a friend. No ticket numbers, no portal login, no email thread.

• For the team

  A shared queue where nothing is answered twice and nothing is answered never.

• For the record

  The conversation sits beside the client record and their orders, so context is one tap away rather than a memory test.

Questions people actually ask

• Does the customer know they were reassigned?

  No. Assignment, labels, priority and internal notes are readable only by the workspace's own people.

• Can I reply from my personal account?

  You reply as the business. It is your account underneath — that is what makes it one app — but the conversation belongs to the workspace and stays there if you hand it over.

• What if I am a one-person business?

  The inbox is still worth having: it keeps customers out of your personal chat list and keeps every thread beside the client record it belongs to.