Two ways to delete
You do not need to contact anyone or give a reason. If you can still sign in, deleting in the app takes effect immediately.
- In the app
Open Settings, scroll to the danger zone and choose to delete your account. You will be asked to confirm. Deletion runs under your own signed-in session, so nobody else can start it for you.
- By email, if you cannot sign in
If you have uninstalled the app, lost access to your account, or prefer not to install anything, email support@sebairo.com from the address on the account and ask for deletion. The request is verified as coming from the account holder before any action is taken.
Deletion is permanent. It cannot be undone, and there is no archived copy that can be restored afterwards.
What is erased
Your account and the data attached to it are removed from Sebairo's systems: your profile, posts, comments, reactions, stories and reels, chats and calls, listings, saved items, wallet records, device sessions, notification tokens, and your support conversations, including the tickets you opened and every message in them. The data itself is deleted, not hidden.
Your plan ends with the account, and nothing is charged for it afterwards. Any card saved with the payment provider, and the customer record that held it, are removed at the same time. If that removal fails, the deletion stops and reports an error so that no saved card is left behind.
What is kept, and why
Some records also belong to other people or businesses, so deleting your account does not delete them. Your name is removed from them, and the record remains with no link to you.
- Invoices and business records
- An invoice or finance entry you raised inside a workspace belongs to that business. The record stays and its creator becomes unknown.
- Employment and payroll records
- Employment contracts and payroll runs are records an employer is legally required to keep. They stay, detached from your account.
- Safety reports
- Reports made about you remain, with your account shown as an opaque identifier, so that deleting an account does not erase the reports against it. Reports you filed are deleted with you.
- Activity and moderation logs
- Records of events stay with the link to your account removed: a notification sent to your device, a live-stream comment pinned or removed, an invitation into a workspace or onto a live stage, a workspace activity entry, or which staff member last edited a platform record. A few records must always name who acted, such as a moderation action, a ban or mute you issued in a live stream, an action in the admin control panel, a job post you published for an employer, or a staff reply on someone else's ticket. These keep an opaque account identifier that resolves to nobody.
Two exceptions. Photos and videos you uploaded to public parts of the app are not removed at the same moment as your account. Removing them is a separate step: mention it in your deletion request and it will be handled. And if you own a team workspace, deleting your account leaves the workspace without an owner instead of deleting it, so transfer ownership first.
Before you delete
- Use your wallet balance
- A wallet balance is not refunded on deletion and cannot be paid out. Spend it first.
- Hand over what others rely on
- Transfer workspace ownership and pass business pages to a colleague first.
Frequently asked questions
Short answers to common questions. The Help Centre covers each topic in more depth.
How long does it take?
From the app, it is immediate. By email, the request is handled as soon as it is confirmed to be yours, and within 30 days at the latest.
Can I get a copy of my data before deleting?
Yes. Ask at support@sebairo.com before you delete. Once the account is gone there is nothing left to export.
Can I delete just my data but keep the account?
Individual items such as posts, listings and messages can be deleted inside the app without closing your account. This page covers deleting the account itself.
I never installed the app but you have my data. What now?
This can happen if an employer added you to a workspace. Email support@sebairo.com and you will be told exactly what exists, and what is removed is what Sebairo is able to remove.