Selling: a shop, four numbers, and a queue you can answer

• The shop is its own identity

  Name, logo, bio, category and contact details belong to the shop. Buyers see the shop; your personal profile stays yours.

• No company required

  The Marketplace stands alone. Selling one bike does not mean creating a workspace, a company or a business page first.

• Paused is visible to you

  Paused products stay in your catalogue, greyed, and come back with one tap.

Opening the shop

A name, an optional description, a category and a currency, and the shop exists. After that it can carry a logo, a longer bio and a phone number or email you are happy for buyers to use. You can also bring in help: a shop has an owner, and managers and staff who work on it with you, so a family business does not have to share one login.

• Owner, manager, staff

  Three roles, held by the market itself — not borrowed from a company's HR records.

• Your currency

  Chosen per shop and used for every price in it and every total a buyer pays.

• More than one shop

  Run several if they are genuinely different things; each has its own products, orders and reports.

Products

A product takes a title, a price, and photos — the first is the cover buyers swipe from. A description, a category and a condition make it findable, because search reads the description too. Stock is optional and honest about it: leave it off and nothing is counted, or set a number and it counts down automatically when an order is paid. This count belongs to the Marketplace — selling online does not reach into a company's inventory ledger, and no warehouse has to exist for a shop to work.

• Pause, or delete

  Two different decisions. Paused products stay in your catalogue, greyed and reversible.

• Condition

  New, like new, good or fair — a chip on the product page, not a claim buried in a paragraph.

• A gallery

  Several images per product, uploaded once and recorded in your media library so they can be reused.

The four numbers that need you

The shop's overview is deliberately four numbers rather than a wall of analytics: orders waiting to be fulfilled, money taken this month, products live, and anything that has run out of stock. Each one is a door into the tab that can act on it. The orders tab defaults to what needs action, with the buyer's name and the shop shown plainly. The moves it offers are the moves Sebairo's servers allow, and when the server refuses one you see the server's own sentence.

• Needs action first

  Paid and not yet fulfilled — the orders someone is waiting on.

• Out of stock, named

  Not a badge you have to hunt for — a number on the first screen with the products behind it.

When a buyer reports a problem

Reports land in their own queue with the order, the reason, the buyer's words and their photos — and a 48-hour bar drawn on every open one, because after that the buyer can take it to Sebairo and the outcome stops being yours to decide. You can accept and settle it with them, decline it with a reason they will read, or refund — fully or in part. The refund is the dangerous one: it moves real money and cannot be undone, so it is guarded on every side, and the status you see afterwards is the server's.

• The bar is a warning

  You should feel a deadline approaching, not discover it after it passed.

• Declining is allowed

  Not every claim is right. Say why; the buyer can then ask Sebairo to look, which is how it should end.

How buyers pay, and how a refund works

Buyers pay by card on a checkout page Stripe hosts; Sebairo collects the payment and the order is marked paid. To receive your sale proceeds, write to support — settlement is arranged with you directly. Refunds go back to the buyer's card, and every order keeps its full history.

Questions people actually ask

• Do I need a business to sell here?

  No. A shop is its own thing, and one person selling a few items is exactly what it is shaped for. If you do run a company, the business page is a separate surface and the two do not depend on each other.

• Will buyers see my personal profile?

  What they see on a product is the shop — its name, its logo, its category — and the contact details you chose to publish on it.

• When do I get paid?

  Card payments are collected through Stripe and the order is marked paid. Sebairo settles your sale proceeds with you — the Help Centre has the current details.

• Can someone help me run the shop?

  Yes. Add them as a manager or staff on that shop; they work with their own account, and you stay the owner.

• Where do my ratings come from?

  Only from people who bought the product — a review cannot be written without an order that contains it, so there is no rating to farm and none to buy. You can answer one publicly, and the buyer can take their own down, but neither of you can edit the other's words.

• Is shop stock the same as company inventory?

  No — the Marketplace keeps its own count on the product, separate from any company inventory.

• What if I disagree with a buyer's report?

  Decline it and give the reason. The buyer can then ask Sebairo to decide — which is the point of having a queue at all, rather than two people repeating themselves.

• If I delete my shop, what happens to past orders?

  They survive. Each order carries the shop's name as it was at the time, so the buyer's history stays readable — history is not something a seller gets to erase.